Please read these terms carefully before using our services. By booking with Kiakiago, you agree to be bound by these conditions.
Welcome to Kiakiago. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications, booking platforms, and related services (collectively, "the Services"). By using our Services, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with any part of these Terms, you should discontinue use of our Services immediately. Kiakiago provides access to flight bookings, hotel reservations, holiday and tour packages, airport transfers, visa assistance, and travel insurance facilitation, acting as an intermediary between customers and third-party suppliers such as airlines, hotels, and insurers.
All bookings are subject to availability and confirmation by the respective service provider. A booking is valid only once confirmation has been issued by Kiakiago via email, SMS, or booking receipt. Customers are responsible for reviewing all booking details and notifying us immediately of any discrepancies.
Prices displayed are subject to change until payment is completed and may fluctuate due to market conditions, currency variations, or availability. Service charges, taxes, and surcharges will be disclosed before payment. Payments must be made through approved channels in the designated currency, and prices are only locked in once full payment has been received and a confirmation issued.
Cancellation and refund policies are determined by the relevant service provider (airline, hotel, insurer, etc.) and vary by fare type and product. Non-refundable fares and promotional packages may not be eligible for refunds.
Requests for cancellations or modifications must be made in writing through our official channels. Administrative fees may apply, and refund timelines depend on supplier processing, which can take several weeks.
Kiakiago facilitates the purchase of travel insurance plans, but coverage, exclusions, and claims are governed solely by the insurer's policy terms. Customers must review all plan details carefully before purchase to confirm the cover suits their trip.
We strongly recommend purchasing travel insurance for all international trips to protect against unexpected medical expenses, trip cancellations, and baggage loss. Visit our Travel Insurance page to compare plans and get a quote.
Users must be at least 18 years old and have the legal capacity to enter into binding agreements, and must provide accurate and current personal and payment details when using the Services. We reserve the right to deny access for fraud, misuse, or breach of these Terms.
Customers are responsible for arriving on time for flights, transfers, and tours, obtaining valid passports, visas, and required travel documentation, complying with all applicable laws and supplier policies, and taking responsibility for their belongings and personal safety while travelling.
We collect and process your personal data in accordance with applicable data protection laws, including information shared with suppliers where necessary to fulfil your booking. Please review our full Privacy Policy for details on what we collect, how it is used, and how it is protected.
All content on Kiakiago platforms — including text, graphics, logos, and software — is the intellectual property of Kiakiago or its licensors. Unauthorised copying, reproduction, modification, or use of this content without our prior written consent is strictly prohibited.
Kiakiago acts only as an agent connecting customers to third-party suppliers and is not liable for a supplier's default, delay, or failure to perform. We are not responsible for injuries, losses, or damages arising from the acts or omissions of airlines, hotels, insurers, or other suppliers, and our liability, where it arises, is limited to the amount paid for the disputed booking.
We are not liable for events beyond our reasonable control, including strikes, wars, natural disasters, pandemics, or government travel restrictions. These Terms are governed by the laws of the Federal Republic of Nigeria, and any disputes are subject to the exclusive jurisdiction of Nigerian courts.
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. Changes take effect once posted on this page, and your continued use of our Services after an update constitutes acceptance of the revised Terms. We encourage you to review this page periodically.
If you have any questions about these Terms, please reach out to our customer support team:
Kiakiago Customer Support
Email: info@kiakiago.com
Phone: +234 91 39385151 | +234 91 39385153
Address: Top Floor, 119 Ogunlana Drive, Surulere, Lagos